If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. If you can only test in safe mode, do that.ĥ. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. You may have started the computer in "safe" mode. The sequence is: copy, paste, wait, paste again. ☞ Paste the results, which will have been copied automatically, back into a reply on this page. ☞ Paste into the window of another application. ☞ Copy a line of text in this window to the Clipboard. Here's a summary of what you need to do, if you choose to proceed: If you can't satisfy yourself that the instructions are safe, don't follow them. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger. That information goes nowhere unless you choose to share it. All it does is to collect information about the state of the computer. Below are instructions to run a UNIX shell script, a type of program. There are ways to back up a computer that isn't fully functional. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not. The backup is necessary on general principle, not because of anything in the test procedure. If you don't already have a current backup, back up all data before doing anything else. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.Ģ. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
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